Terms of service

These are the legal terms and conditions under which we (“HairPort”) supply our hair extension products.

It is your responsibility to read these terms and conditions carefully before ordering any products from us. By using our Extensions, you are indicating that you fully accept these terms and conditions together with our Privacy Notice. If you are not happy to accept these terms and conditions, or our Privacy Notice here, you should not use our products or website. Please retain a copy of these terms and conditions and your order for future reference..

YOUR ORDER

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PRICE AND PAYMENT

We accept payment by debit card and credit card.

All our prices are inclusive of VAT (where applicable) and exclude delivery, packaging and insurance which shall be paid in addition to the prices displayed. We retain title to all goods until they are paid for in full.

We can change the prices of our products at any time without notice but changes will not affect orders which We have already accepted.

Delivery

Please see our Shipping Info for further information.

Before you submit your order, you can choose delivery options to choose from depending on your chosen delivery address. We will use your choice to fulfil your order and deliver it as soon as reasonably possible (depending on the delivery service you have selected). In any event, delivery will take place no more than 30 days after the day you entered into the Contract.

Delivery of your order will be complete when we deliver the Products to the address you gave us and the products will be your responsibility from that time.

To dispute delivery of your order you have seven days starting from the day that the tracking status for your order is updated by the carrier as fulfilled (i.e. updated as delivered to the address set out in the Dispatch Confirmation). We reserve the right to request evidence, before issuing any refund of the price paid and/or any associated delivery costs.

If there are any discrepancies with your order, you must notify us in writing as soon as possible. Please send details of the discrepancy to our email quoting your order number. If you have been shipped the incorrect goods then please do accept our apologies. Please follow our Returns Procedure and we will endeavour to correct the error as quickly as possible.

Returns

Please check out our Return Policy  for more information.

We do not offer Refunds or Exchanges

All Products are inspected upon return. If a Product is returned that is not in its original condition, damaged or in unsaleable condition, we won’t be able to give you an exchange and we may have to send the Products back to you and ask you to cover the delivery costs.

General

Nothing in these terms and conditions shall affect your rights as a consumer under the applicable law in the jurisdiction in which you are resident.

If We have to contact you, We will do so in writing or by telephone, using the contact details you provided to us in your order, unless you have asked us to contact you by any other means. When We refer in these terms and conditions to “in writing”, this includes e-mail.

We may change these terms and conditions from time to time. The terms and conditions that apply to your Contract will be those that are displayed on our site when you place your order.

We may transfer our rights and obligations under the Contract to another organisation. We will tell you in writing if this happens and We will ensure that the transfer will not affect your rights under the Contract.

You may only transfer your rights or your obligations under these Terms to another person if We agree in writing.

The Contract is between you and us. No other person shall have any rights to enforce any of its terms.

Each of the paragraphs of these terms and conditions operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.

If We fail to insist that you perform any of your obligations under these terms and conditions, or if We do not enforce our rights against you, or if We delay in doing so, that will not mean that We have waived our rights against you and will not mean that you do not have to comply with those obligations. If We do waive a default by you, We will only do so in writing, and that will not mean that We will automatically waive any later default by you.

Please note that these terms and conditions are governed by English law. This means a Contract for the purchase of Products and any dispute or claim arising out of or in connection with it will be governed by English law, except that if you are not resident in England then English law shall apply only to the extent that it does not override any mandatory laws of the country in which you have your usual place of residence.

We have the right to amend, remove or vary our services and/or any part of the Website (including our Terms and Conditions) at any time.